FREQUENTLY ASKED QUESTIONS
Why shop with J Patterson Studio?
- Original art Guaranteed by artist
- Unique art prints to choose from
- All items are brand new
- Secure checkout and online payments via SSL Connection
- Exclusive offers and discounts if you subscribe to our customer base
- Process and Shipping within 5 to 8 business days after artwork is complete
What is your Return & Refund Policy
Please see our return policy here.
Do you have a Facebook page we can visit?
Yes, if you click on the Facebook icon below on this page it will direct you to our store.
What guarantee do we have that we will receive our watch once we have paid?
J Patterson Studio has signed up with PayFast which is one of South Africa's premium eCommerce payment platform, accepting major credit & debit cards, secure EFT payments and Bitcoin.
PayFast not only protects the seller from fraud but it also offers payment protection to customers making a purchase. Therefore if your artwork doesn't arrive you are welcome to lodge a dispute with PayFast who in turn will handle the refund. J Patterson Studio's reputation is on the line and we wouldn't risk losing our operating license with PayFast.
It's a two way protection to the seller and the buyer, giving peace of mind that your watch will arrive safely.
What payment methods do you accept?
We accept all major Credit & Debits cards via our 3d secure online payment system through PayFast.
Do you have access to our payment information and how secure is our information after we make payment using credit or debit cards?
No we do not have any access to any of your payment credentials as this is outsourced to a third party payment platform called PayFast.
PayFast has the highest security level and is "PCI-DSS Level 1 Compliant" meaning that your information is EXTREMELY safe.
What is your typical delivery time for an item?
Your shipment will take approximately 5 to 8 business days. We always try to deliver your art on time and have a 98% satisfaction rate. Outer laying areas unfortunately takes an extra day or two once shipped. Unfortunately, shipping is not always controlled by us and is out of our hands and we can expect delays such as customs or busy peak periods such as Christmas Holiday Season.
Can you take me through the process and timelines?
Sure! Once a payment is made to J Patterson Studio, once payment is confirmed, our Team will prepare your order and ship to you as soon as your artwork is ready.
What courier do you use?
We use The Courier Guy to ship all our items around South Africa.
Are the items brand new?
Yes, the items are brand new.
Who can we get in touch with if we have any issues?
You can get in touch with the Team on +27 (0)64 624 7990 or alternatively email firstname.lastname@example.org